Ahmed M Holail
12452 Plowman Ct, Herndon, Virginia, 20170, USA | Tel: +1-703-260-1473 | Email: AHOLAIL@HOTMAIL.COM
OBJECTIVE
A U.S. Citizen holding an active U.S. DoD/DOS SECRET security clearance with over 15 years of professional hands-on
experience is seeking a senior SharePoint Engineer/Developer position that utilizes my technical knowledge
and presents the opportunity to work with a team to turn operational needs into automated solutions.
TECHNICAL SKILLS
Operating Systems: Windows Server 2012/R2, 2008/R2, 2003, MS DOS, NT, 98, 2000, XP, Vista, Windows 7,
8, 10, Linux and UNIX
Languages: C#.NET (2.0-4.5), ASP.NET, VB.NET, Visual Basic 6, AJAX, Java, C++, SQL, jQuery,
CAML, HTML, XHTML, XML, DHTML, JavaScript, VBScript, and CSS
Architectures/Protocols: .Net Framework 2.0-4.5, MS SharePoint Services 3.0, MS SharePoint Server
2003/2007/2010/2013, MS SharePoint Workflow Foundation, BMC Remedy Information
Technology Service Management (ITSM) Suite (version 6.3-7.8.0), MS Project Server
2007/2010/2013, DotNetNuke, MS Active Directory, Active Directory Federation Services
(ADFS), VMware ESX 4/5, DNS, DHCP, Group Policy, HTTP, HTTPS, and TCP/IP
protocols
Databases: MS SQL Server 2000/2005/2008R2/2012 and MS Access 2000/2003/2007/2010/2013
IDEs/Automation Tools: Microsoft Visual Studio 2005/2008/2012/2013, MS SharePoint Designer 2007/2010/2013,
MS InfoPath 2007/2010/2013, Dundas Dashboard Data Visualization Suite, Nintex
Workflow, Crystal Reports XI, Adobe Creative Suite 3/4/5/6: Photoshop, Dreamweaver,
and Fireworks
Web Servers: Microsoft Internet Information Services (IIS) 6.0/7.0
Software Applications: BMC Remedy ITSM/ARS Admin/User, Deltek, BMC Track IT, VMware vSphere
Client, MS Visio 2003/2007/2010, MS Project 2003/2007/2010, MS Office
2003/2007/2010, Sybase Interface Manager, various remote access applications, RDP,
VPN, and FTP clients
TECHNICAL CERTIFICATIONS
Ø Microsoft Certified Professional (MCP)
ü Microsoft Certified IT Professional (MCITP) - Enterprise Administrator (Windows Server 2008)
ü Microsoft Certified IT Professional (MCITP) - SharePoint 2010 Administrator
ü Microsoft Certified Technology Specialist (MCTS) - SharePoint 2010, Application Development
ü Microsoft Certified Technology Specialist (MCTS) – Configuring SharePoint 2007 Server
Ø Cisco Certified Network Associate (CCNA)
Ø Information Technology Infrastructure Library (ITIL) V3 Foundation
Ø CompTIA Security +, Network +, and A+
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Ø Certified DoD Directive 8570.01-M Information Assurance Technical (IAT) Level II / IAM Level I
PROFESSIONAL TRAINING
InfoCenter Institute | U.S. Department of Defense- Camp Arifjan, Kuwait
à January – June 2007
§ Microsoft Certified Systems Engineer (MCSE) Certification Track – Courses # 2273, 2276, 2277, 2278, 2279,
2285, 2824 and 2830
§ Microsoft Core Web Application Technologies with Visual Studio 2005 (ASP.NET) – Course # 2543
§ Microsoft Advanced Web Application Technologies with Visual Studio 2005 – Course # 2544
§ Implementing Microsoft Office SharePoint Server 2007 – Course # 5061
§ Microsoft SharePoint Designer 2007
§ Microsoft InfoPath 2007
U.S. Army Information Assurance Online Training Center
§ Information Assurance Security Officer Training (IASO)
AECOM/CSA Quality Control Department, Camp Arifjan, Kuwait
New Horizons Learning Center – Nashua, New Hampshire, U.S.A
à February 2013
à August 2007
§ Lean Six Sigma Advocate Certificate – (Modules: Process Approach Model, Lean Thinking Analysis Tools and
Continuous Process Improvement)
à November 2006
§ Project Management Certificate – (PMI Curriculum for PMP: The Project Management Life Cycle, Risk
Management, Project Plans, Project Tracking and Control, Project Reports and Budgets)
New Hampshire Technical College, Nashua, New Hampshire, U.S.A
à May 2004
§ Cisco Networking Certificate (Cisco Systems Networking Academy - CCNA Curriculum I, II, III, IV)
PROFESSIONAL EXPERIENCE
STG, INC | U.S. Department of State – Arlington, Virginia, USA
à August 2016 –Present
Ø Senior SharePoint Developer
§ Provided Microsoft SharePoint and Project Server infrastructure and solution development support for the U.S.
Department of State, Bureau of the Comptroller & Global Financial Services (CGFS).
§ Responsible for implementing a bureau-wide Enterprise Project Management (EPM) and collaboration system
using Microsoft SharePoint, Project Server, SQL Server Analysis and Reporting services. This included
developing Business Intelligence (BI) solutions that delivered reports and dashboards to the CGFS Leadership.
SOS International Inc. | U.S. Embassy – Riyadh, Kingdom of Saudi Arabia
à November 2013 – August 2016
Ø Senior SharePoint Engineer/Developer
§ Provided subject matter expertise for all SharePoint systems engineering/development/project management as
well as information systems analysis for the U.S. Department of State in support of the U.S. Embassy, Office
of Program Management – Ministry of Interior (OPM-MOI-US).
§ Collaborated with U.S. Government and Saudi Ministry of Interior senior leadership and staff to gather
requirements and specifications to successfully design and implement bilingual (English/ Arabic) knowledge
management SharePoint portals, collaboration tools, as well as, automated workflow solutions.
§ Designed, engineered, and deployed a bilingual (English/Arabic) training database to store and manage the
OPM-MOI's program training data since its inception. The training database provided a dual user interface
(Arabic & English), as well as, advanced tools for bilingual reporting and data gathering and manipulation.
§ Worked closely with a diverse group of U.S. and Saudi team members to identify the program’s informational
needs and current challenges, as well as analyze day-to-day business processes. Developed and implemented a
four-module Knowledge Management System (KMS) to include Project, Initiative, Team, and a centralized
Document Center to resolve informational needs, challenges, and streamline business processes.
§ Planned, designed, implemented, and administered an enterprise Microsoft Project Server platform to server as
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the OPM-MOI program's Enterprise Project Management system (EPM). The system provided a unified Webbased
tool to manage and track the program's project portfolios, resource management, schedule management,
as well as, business intelligence and reporting.
Signal Solutions, LLC. | U.S. Army, Camp Arifjan, Kuwait
(A General Dynamics Information Technology Company)
à August 2013 – November 2013
à December 2010 – April 2013
Ø Senior SharePoint Systems Engineer/Developer
§ Performed a wide range of Information Systems/SharePoint enterprise engineering services in support of the U.S.
Army Central Command (ARCENT) G6 and the 335th Theater Signal Command (a two-star signal command) in
the Southwest Asia (SWA) Area of Responsibility (AOR) to include systems design and analysis, SharePoint/Web
development, systems administration, database design & implementation, business intelligence, as well as project
management. Sample projects include Enterprise Email, Enterprise Collaboration System (Defense Information
Systems Agency enterprise SharePoint solution), Enterprise Information Technology Service Management
(ITSM), and Global Ticketing Consolidation (GTC) across the U.S. Department of Defense.
§ Performed the duties of the 335th Theater Signal Command G3 Knowledge Management/SharePoint Subject
Matter Expert (SME). Designed, deployed and maintained the 335th Theater Signal Command NIPRnet and
SIPRnet SharePoint portals as well as a Microsoft Project Server portal. Duties involved working closely with
Command sections to build and implement SharePoint solutions/workflows that automated business processes,
enhanced team collaboration, and presented dynamic mission-critical operational data to the senior leadership in
centralized interactive dashboards.
§ Architected, planned, designed, and implemented a Project Management Information System (PMIS) for the
Command’s Projects Division to manage and track projects across multiple locations in the Southwest Asia AOR.
Project involved working closely with the Enterprise Engineering team, Projects division, consultants of the
MITRE Corporation, and various members from different staff sections. The PMIS provided automated tools to
securely store project plans, formal project documents, track and manage project deliverables, milestones,
risks/issues/concerns, change orders, engineering change proposals, and dynamic project status indicator.
ITT Exelis, Inc | U.S. Army Southwest Asia Cyber Center, Camp Arifjan, Kuwait à April 2013 – August 2013
Ø ITSM Engineer/Developer
§ Provided a wide range of Tier-1/2 Cyber Systems Engineering and Administration services across the U.S. Army
Southwest Asia Theater on NIPRnet, SIPRnet, and CENTRIX networks in direct mission support of the Southwest
Asia Cyber Center (SWACC) Systems Operations (SYSOPS) division, formerly known as the Southwest Asia
Theater Network Operations and Security Center (SWA-TNOSC). The SWACC’s mission is to provide missioncritical
networks and systems engineering, operation and maintenance, information assurance, and communications
support to over 230,000 U.S. military/civilian users across 20 countries throughout the Southwest Asia Area of
Responsibility (AOR) in support of the U.S. CENTCOM, ARCENT, and Army Cyber commands.
§ Responsible for the implementation and on-boarding of a large-scale mission-critical Web-based enterprise BMC
IT Service Management Suite (ITSM) for the U.S. Army in the Southwest Asia region hosted on a classified
Department of Defense enterprise virtualized environment. Modules implemented included: Asset & Change
Management, Problem & Incident Management, Service Request Management, Service Level Management, as
well as, Dashboards and Analytics. Project responsibilities included: project life cycle management, application
design & build, deployment, requirements & systems analysis, end-user training, as well as, post live support.
§ Performed systems engineering, administration, security, configuration, performance and fault management for
data systems in the SWA Active Directory Forest (Kuwait, Iraq, Qatar, Bahrain, Saudi Arabia, Afghanistan, and
ARCENT). Installed, configured, tested and evaluated new hardware/software technologies and upgrades
according to DoD STIG's and Information Assurance/Cyber Security standard operating procedures.
General Dynamics Information Technology (GDIT) | U.S. Army - Camp Arifjan à November 2008 – December 2010
Ø Senior SharePoint Engineer/Developer
§ Performed the duties of the U.S. Army 160th Signal Brigade Webmaster/SharePoint SME to manage and update
dynamic web- based content for all intranet portal and public internet sites on Army NIPRnet and SIPRnet. Duties
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involved working closely with the Brigade's Command Group, S-3, S-2, S1, Public Affairs as well as subordinate
units and battalions across the Southwest Asia Theater.
§ Designed, deployed and maintained the 160th Signal Brigade official public website. The website is intended to
promote the Brigade's mission, values, history and provide information for public release. The website is also being
used as a tool for inbound Brigade personnel to access mandatory training, sponsorship programs, family readiness
as well as contact information for Brigade sections and subordinate battalions. The website is currently live at
“http://www.160thsignalbrigade.swa.army.mil”
§ Developed and administered the 160th Signal Brigade NIPRnet and SIPRnet SharePoint Knowledge Management
portal sites as well as public shares, folders and files to provide the Brigade staff across the theater with an effective
new way to collaborate, organize, find, manage files and documents, and share information.
§ Developed and implemented a process plan for Knowledge Management to streamline daily processes, issues,
problem-solving techniques, decision-making, and project/task management, to enhance the Brigade's ability to
achieve missions. The plan included process survey findings, recommendations for hardware/software
implementations and systems integration.
§ Administered Brigade users' NIPRnet and SIPRnet portal access permissions using domain Active Directory
resources to establish role-based access control measures to mission-critical information, databases, documents and
other forms of knowledge.
Combat Support Associates, Ltd. (An AECOM Company) | U.S. Army - Kuwait à February 2007 – November 2008
Ø Senior Data Architect/Webmaster
§ Performed the duties of Area Support Group - Kuwait (ASG-KU) Webmaster to ensure accurate and timely
updates for all intranet, SharePoint portal and internet sites on Army NIPRnet and SIPRnet. Duties involved
working closely with ASG-KU Command Group, S-6 office and other staff sections and units across AOR to
provide web development, IT project management, guidance and support to meet their informational needs.
§ Engineered, designed, deployed, and supported an enterprise Microsoft SharePoint 2007 implementation for all
ASG-KU staff sections throughout the Kuwait Area of Operation (AOR). Implementation included end-user
training, data migration and go-live assistance to the entire ASG–KU community.
§ Operated and maintained the ASG-KU public website. Daily duties included coordinating requests for updates
with S-6, S-2 (Intelligence) and Public Affairs (PAO) offices to ensure information published to the website was
INFOSEC/OPSEC compliant. Redesigned site to accommodate changes in the ASG-KU operational map.
§ Supported ASG-KU operational and intelligence needs by providing the ASG-KU SIPRnet site. Timely and
accurate updates to the site were a key factor in meeting ASG-KU SIPRnet needs and exposing their data to other
theater operations.
St Joseph Hospital - Nashua, New Hampshire, USA
à September 2006 – February 2007
Ø Senior Project Manager – Information Systems
§ Responsible for managing all aspects of a large-scale project to implement an enterprise web-based electronic
medical record system throughout the hospital’s 17 physician practices network and integrating the system into the
hospital’s mission-critical infrastructure.
§ Headed project and implementation management, end-user training, file maintenance, table builds, data validation,
benchmarking, and continuous process improvement.
§ Responsible for administering the enterprise Microsoft SharePoint Server 2003 deployment. This included
participation in user groups to leverage shared learning, consistency of portal design and usage models via a
common look and feel.
§ Created and executed project work plans and reviewed deliverables as appropriate to meet changing needs and
requirements within project budget, schedule, and target.
§ Effectively communicated relevant project information directly to the Vice President/Chief Information Officer,
Director of Information Systems as well as project team members.
SYBASE, Inc – Concord, Massachusetts, USA
Ahmed M. Holail
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à September 2004 – September 2006
Email: AHOLAIL@HOTMAIL.COM
Ø Software Integration Engineer
§ Provided a full range of software consulting services to clients in the healthcare industry by integrating and
supporting Sybase healthcare solutions into their business environments. Sample clients/partners included:
Abbott/I-STAT, ProPath, Bayer, Siemens, Medtronic, Nova BioMedical, McKesson, Meditech, MYSIS, Cerner,
and over 800 hospitals across North America, Hawaii, and Europe.
§ Worked closely with IT Directors, Implementation Project Managers, and Software Developers/Engineers from
around the world to ensure successful implementation of new interface design and functionality.
§ Analyzed and deployed software enhancements according to functional/design specifications derived from clients’
needs. Performed application testing in production and test environments to ensure proper functionality.
§ Created a support website for Sybase engineers to access FAQ’s, manage software bugs, and share files.
§ Executed defined diagnostic and backup functions. Resolved product and hardware related support issues including
installation/setup, system administration, product configuration and functionality.
United Airlines, Inc – New York & Manchester, New Hampshire, USA
à September 1999 – September 2004
Ø Service Director
§ Managed all aspects of airport operations, customer problem resolution, on-the-job training, and airline
departure control software systems technical support.
§ Interpreted company policies and procedures to assist coworkers in performing functional tasks and to ensure
customers received prompt, effective, and courteous service.
Ø Customer Service/Ground Security Coordinator
§ Responsible for ensuring that the Federal Aviation Regulation (FAR 108) and the Air Operatives Standard Security
Program (AOSSP) are being accounted for in the daily operations of the station.
§ Communicated with other airlines Ground Security Coordinators, Transportation Security Administration (TSA)
checkpoint screening supervisors, FAA and Local Law Enforcement (LEO) representing the airline and
investigated security breaches with TSA, FAA and LEO personnel. Responded rapidly to security threats and
Dangerous Goods inquiries. Where necessary, delegated security measure action items to coworkers.
EDUCATION
Southern New Hampshire University – Manchester, New Hampshire, USA
Ø Master of Business Administration in Information Technology Management
Southern New Hampshire University – Manchester, New Hampshire, USA
Ø Bachelor of Science –Business Information Technology
New Hampshire Technical College – Nashua, New Hampshire, USA
Ø Associate of Science in Computer Science
à In Progress
(Expected graduation June 2018)
à December 2011
(Graduated with honors)
à May 2004
(Graduated with honors)
AWARDS & REFERENCES
§ Certificate of Appreciation, U.S. Army 335th Theater Signal Command G3
§ Two-Star Commander’s Coin of Excellence, U.S. Army First Armored Division
§ Brigade Commander’s Coin of Excellence, U.S. Army 160th Signal Brigade
§ Certificate of Appreciation, U.S. Army Area Support Group – Kuwait
§ Outstanding Support Award, Combat Support Associates (an AECOM Co.)
§ Graduation with Honors Recognition, Southern New Hampshire University
à December, 2012
à July, 2012
à June, 2010
à August, 2007
à October, 2007
à December, 2011
§ Certificate of Commendation for High Academic Achievement, NH Technical College à May, 2004
§ Graduation with High Honors/Dean’s List Recognition, NH Technical College
§ Strong references available upon request
à May, 2004
Ahmed M. Holail
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Email: AHOLAIL@HOTMAIL.COM